At our store, we believe in offering a reasonable refund policy to ensure complete transparency with our valued customers. We would like to inform you that our policy for pre-made floral arrangement is designed to provide the best value for the price point and therefore, arrangements are made with specific flowers that cannot be customized or returned just because the recipient does not like the flowers.
We hope you understand that flowers are perishable products, and we understand sometimes there may be some bad products that we do not about, end up being delivered. Please if you ever feel like your flowers did not last as long as you think they should take a picture of them and reach out to us and we will try and fix this with a replacement arrangement at no cost. You may email us at [email protected] with all your info and the picture of the flowers you were unsatisfied with we will reach back out to you to resolve this problem.
To ensure the longevity of the flowers, we kindly ask that you follow our floral care instructions, which are available here. We hope you find these instructions useful in keeping your flowers looking fresh and beautiful for as long as possible.
Thank you for your understanding and cooperation in this matter, and we look forward to serving you and providing you with the best quality floral products and services possible.